Role OverviewThe Senior Control Tower Specialist plays a critical role in ensuring the seamless execution of transportation and logistics activities across the first, middle, and final mile network. This role provides end-to-end oversight of freight movements spanning from origin pickup, linehaul, to final delivery—while serving as a subject matter expert and trusted liaison between customers, carriers, and cross-functional teams.
What You Will Do
Oversee the full lifecycle of shipments from pickup to final delivery, including appointment scheduling, load monitoring, and delivery confirmation. Serve as the escalation point for complex final mile delivery issues and determine corrective actions in partnership with stakeholders.
Why It Might Be a Fit
The ideal candidate will have strong analytical, problem-solving, and decision-making skills, with the ability to work independently and prioritize competing responsibilities in a deadline-driven environment. Excellent written and verbal communication skills, including escalation and stakeholder updates, are also required.
Requirements
- High School diploma or equivalent required
- 5+ years’ experience in FTL/LTL, logistics, transportation brokerage, or related field required
- Experience with Transportation management software
- Prior experience interpreting contracts or SLAs and implementing logistics solutions a plus
Benefits
- Annual salary range $65,000.00 – $72,000.00
- Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws
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