Senior Customer Activation Manager | Scaled

As a Senior Customer Activation Manager, you will drive value for customers and revenue for the business by ensuring fast, effective onboarding and activation of newly closed customers. You will own a high-volume portfolio of micro-SMB and micro-MM customers, balancing efficiency and personalization through strong judgment, structured execution, and thoughtful use of scalable motions.

What You Will Do

You will own the end-to-end onboarding and activation of a large portfolio of micro-SMB and micro-MM customers, driving customers to full Ramp adoption within 60 days through efficient, scalable motions. You will lead onboarding with strong executive presence, setting clear agendas, controlling call flow, and driving as much progress as possible in minimal touchpoints.

Why It Might Be a Fit

This role is ideal for someone who thrives in fast-paced environments, operates with high ownership, and consistently drives customer outcomes. You will need to have a strong executive presence, experience balancing scale and personalization, and a data-informed mindset to guide decisions and assess risk.

Requirements

• 5+ years of experience in Customer Success, Account Management, Sales, or a related customer-facing role in B2B SaaS
• Proven success managing a high-volume book of business while consistently driving customer outcomes
• Strong executive presence with the ability to lead confident, structured customer conversations and handle objections effectively
• Experience balancing scale and personalization through group onboarding, automation, and targeted 1:1 engagement
• Comfort working cross-functionally with Product and Engineering to share feedback, troubleshoot issues, and ideate solutions
• Data-informed mindset with experience using metrics and signals to guide decisions and assess risk
• Proven track record of meeting or exceeding key performance metrics in fast-paced environments
• High adaptability and comfort navigating ambiguity in a scaling organization
• Strong curiosity about product design and the ability to communicate why Ramp works the way it does

Benefits

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed by Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more
• Relocation support to NYC or SF (as needed)
• Group medical, dental, and vision coverage through Sun Life
• Life, AD&D, and disability coverage
• Fertility drug coverage (up to $4,000 lifetime)
• Group Retirement Plan with employer match (RRSP + DPSP)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
• Employee Assistance Program and virtual care through Lumino Health
• Private medical insurance through Freedom Elite
• Virtual GP and at-home care via eMed x Livi
• Workplace pension through Penfold, with salary sacrifice option
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay