Role OverviewThis is a full-time career opportunity that can be remote within the Fulton Bank footprint. The Senior Customer Care Specialist is responsible for delivering a high-quality customer experience within Loan Operations by managing customer complaints, executing targeted outreach, and resolving complex loan servicing issues.
What You Will Do
Resolve customer issues, support the development of other staff, complete loan servicing tasks, execute outbound customer outreach, and support the resolution of customer requests.
Why It Might Be a Fit
The Senior Customer Care Specialist demonstrates strong communication, problem-solving, and organizational skills while collaborating across departments to resolve issues.
Requirements
- High School Diploma or equivalent
- 3 or more years customer service and banking procedures
- 3 or more years customer service experience with a focus on consumer residential lending practices
Benefits
- medical plans with prescription drug coverage
- flexible spending account or health savings account
- dental and vision insurance
- life insurance
- 401(k) program with employer match
- Employee Stock Purchase Plan
- paid time off programs including holiday pay and paid volunteer time
- disability insurance coverage
- maternity and parental leave
- adoption assistance
- educational assistance
- robust wellness program with financial incentives
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