Senior Customer & Competitive Insights Program Manager

The Senior Customer & Competitive Insights Program Manager will drive regular benchmarking efforts, conduct market research, and collect business requirements to optimize the buyer journey and maximize efficiency and user satisfaction. This role will also facilitate user testing, collaborate with cross-functional teams, and mentor junior-level team members. The team plays a crucial role in ensuring the company's success, and we seek people who are willing to learn and put in the effort to solve problems. Our challenges are not your regular day-to-day problems - you'll be part of a team that's developing new solutions to new challenges.

What You Will Do

Drive regular benchmarking efforts, conduct market research, collect business requirements, facilitate user testing, collaborate with cross-functional teams, and mentor junior-level team members.

Why It Might Be a Fit

We are looking for talents to join us on this exciting journey! You'll be part of a team that's developing new solutions to new challenges, and we strive to do great things with great people.

Requirements

• Master's degree or foreign equivalent degree in Marketing, Business Administration, Business Analytics, Finance, Engineering (any), or a related field
• 2 years of related work experience
• OR a Bachelor's degree or foreign equivalent degree in Marketing, Business Administration, Business Analytics, Finance, Engineering (any), or a related field, and 5 years of post-bachelor's, progressive related work experience
• 2 years of experience in designing and conducting user testing, surveys, or interviews and analyzing data
• 2 years of experience in building dashboards and reports to gather and process large quantities of data to monitor and evaluate product performance using SQL, Python or R
• 2 years of experience in interfacing directly with business leaders and stakeholders to present product/project documents, including strategy, timeline, and status documents
• 2 years of experience in project management, including collaborating with cross-functional teams to design, develop, and implement data-driven business strategies
• 2 years of experience in managing project or program risk and issues related to meeting deadlines, project schedule, resourcing, or budget

Benefits

• Salary Range: $141544 - $198360 per year