Senior Customer Experience Associate

Integral Ad Science
New York, NY
Category Finance
Job Description
We are looking for a Senior Customer Experience Associate to join our Finance team. The ideal candidate is enthusiastic, energetic, and detail-oriented with a strong desire to work with awesome people in a highly collaborative environment.

Requirements

  • Manage all inbound requests from designated accounts
  • Provide education to clients on IAS products and systems
  • Safeguard accuracy of contracts and customer data in Salesforce
  • Problem solving and dealing with client and data issues
  • Liaising with internal teams to seek answers / understand the issue and working towards resolution

Benefits

  • Paid time off
  • Health insurance (medical, dental, vision)
  • PPO, HSA, and FSA options
  • 401k with employer matching contributions
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