Senior Customer Experience Specialist

Gemini
Garland, TX
Category Customer Service
Job Description
Gemini is looking for an experienced Senior Customer Experience Specialist to join the team at our location in Garland, TX. This is a role where your technical knowledge, problem-solving ability, and customer relationships directly shape the success of complex, custom signage projects.

Requirements

  • Conducts quotes and ordering by providing technical, pricing, and product guidance for complex and custom requests across multiple product lines.
  • Resolves escalated customer concerns using established standard processes including warranty claims, credit adjustments, and other approved resolutions.
  • Identifies process improvements and tracks trends to improve customer experience.

Benefits

  • $0 employee health insurance premiums
  • 4% retirement matching with profit sharing
  • Generous Paid Time Off
  • Dental, Vision, Disability and Life Insurance
  • Use of Company Owned Resort in Hayward, WI
  • Tuition Reimbursement Program
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