Senior Customer Service Associate

Requirements

• Serve as initial point of contact for provider inquiries
• Respond to incoming provider calls with a focus on understanding concerns related to bill review, payment status, and claims processing
• Research complex issues across multiple systems and departments to identify root causes and determine appropriate resolutions
• Collaborate with internal teams (e.g. Billing, Bill Review, Finance) to resolve provider issues efficiently and accurately
• Take ownership of cases from intake to resolution, ensuring timely and thorough follow-up and provider satisfaction
• Support manager in identifying trends in provider inquiries and escalate systemic issues or process gaps to leadership
• Maintain up-to-date knowledge of billing guidelines, payment policies, and system workflows to ensure accurate and informed responses

Benefits

• Health and wellness
• Financial incentives
• Vacation
• Volunteer time
• Learning and development