Role OverviewThe Sr. Customer Service Manager will lead a safe, high-performing operation by engaging, coaching, and developing front-line team members. They will create a safe, reliable operation while delivering an exceptional customer experience.
What You Will Do
The Sr. Customer Service Manager will drive operational excellence, propose innovative solutions, and inspire their teams to achieve success. They will establish team and individual goals, coach and mentor frontline team members, and promote effective relationships with team members.
Why It Might Be a Fit
The ideal candidate will be a goal-oriented leader who wants to elevate their experience, knowledge, and network within the company. They will be passionate about safety, teamwork, leadership, and delivering a quality product to customers.
Requirements
- High School diploma or GED equivalency
- 4+ years of previous leadership experience across various operational roles
- Ability to work shift work, including weekends and holiday
- Ability to work on-site at assigned base/location
- Knowledge of company policies and procedures and functional automation applications
- Project management experience
- Analytical work experience
Benefits
- Travel Perks
- Health Benefits
- Wellness Programs
- 401(k) Program
- Employee Assistance Program
- Pet insurance
- Discounts on hotels, cars, cruises, and more
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