Role OverviewAs a Senior Customer Service Representative, you'll be part of bringing humanity to business, working onsite at a client facility in Seattle, Washington. You'll have ownership over resolving escalated or complex calls from customers, and support client employees regarding health and safety issues.
What You Will Do
You'll create case documentation, utilize strong judgment and critical thinking skills, and maintain professional composure while showing appropriate empathy. You'll also support employees with various issues, including workplace accidents and injuries.
Why It Might Be a Fit
You'll lead by example, work with your team to contribute to the overall success of your client program, and have a solution-oriented mindset to ensure positive employee experiences. You'll also have opportunities for career growth and professional development.
Requirements
- 2 or more years of customer service experience
- some post-secondary education
- ability to work onsite at the client facility in Seattle, WA
- strong verbal and written English communication skills
- ability to navigate multiple computer systems
- impeccable spelling and grammar
Benefits
- base wage starting at $24.50 per hour
- healthy benefits package
- PTO
- tuition reimbursement
- health and wellness incentives
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