Senior Customer Service Representative

Packaging Corporation of America
Waco, TX
Category Customer Service
Job Description
As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers — large and small — package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence.

Requirements

  • Respond to customer inquiries regarding product availability, pricing, freight rates, allocations, and delivery dates
  • Receive new orders and monitor status of current orders
  • Resolve complaints and requests for billing adjustments

Benefits

  • Paid Vacation: Three (3) weeks per calendar year
  • Paid Holidays
  • 401k plan with employer provided matching contributions
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