Senior Customer Service Representative

Schneider
Green Bay, WI
Category Operations
Job Description
Schneider is seeking a Senior Customer Service Representative in Green Bay. The Senior Customer Service Rep will process and monitor customer orders, manage relationships, coordinate freight solicitation, and negotiate market rates.

Requirements

  • Monitor customer freight and proactively identify potential issues to improve efficiency.
  • Recommend adjustments as freight volumes fluctuate.
  • Use reports, dashboards, and technology to analyze service issues and trends to determine solutions.
  • Collaborate with leaders, teams, and customers.
  • Maintain and develop customer relationships.

Benefits

  • Medical, dental and vision insurance
  • Company-paid life insurance
  • 401(k) savings plan with company match
  • Paid time off and paid holidays
  • Results-based incentive pay program
  • Tuition reimbursement
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