Role OverviewSchneider is seeking a Senior Customer Service Representative in Green Bay. The Senior Customer Service Rep will process and monitor customer orders, manage relationships, coordinate freight solicitation, and negotiate market rates.
What You Will Do
Monitor customer freight and proactively identify potential issues to improve efficiency. Recommend adjustments as freight volumes fluctuate. Use reports, dashboards, and technology to analyze service issues and trends to determine solutions.
Why It Might Be a Fit
Collaborate with leaders, teams, and customers. Maintain and develop customer relationships.
Requirements
- High school diploma or GED
- 1 to 2 years of customer service experience preferred
- Ability to manage multiple priorities
- Strong written and oral communication skills
Benefits
- Medical, dental and vision insurance
- Company-paid life insurance
- 401(k) savings plan with company match
- Paid time off and paid holidays
- Results-based incentive pay program
- Tuition reimbursement
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