Role OverviewJoin Axon and be a Force for Good. As a Senior Customer Success Manager, you will work with larger customers to build long-term, strategic partnerships. You will work closely with your clients to understand their workflows, organizational structures, and overall requirements.
What You Will Do
Engage with customers through regular calls, business reviews, and daily needs. Monitor and manage adoption metrics to ensure customers are utilizing the full Axon platform. Create success plans for customers and document customer progress toward established goals and results.
Why It Might Be a Fit
You will be focused on making your customers more efficient and more confident within their daily workflows. You will work closely with multiple cross-functional teams to provide invaluable insight into customers' needs and challenges.
Requirements
- Bachelor's degree or equivalent work experience
- 3-5+ years' working in a customer-facing role
- 2+ years working with Enterprise-level customers
- Strong project management skills
- Proven track record of leading process improvements
- Previous experience tracking product adoption and customer engagement through data-analysis tools
Benefits
- Competitive salary
- 401k with employer match
- Discretionary paid time off
- Paid parental leave
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- Employee Resource Groups (ERGs)
- Snacks in the office
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