Role OverviewJoin us on our mission to make a better world of work. We're seeking a Senior Customer Success Manager to support our Enterprise customers through strategic partnership, proactive risk management, and value-led customer success.
What You Will Do
Own a strategic Enterprise portfolio, drive commercial outcomes, identify and act on risk early, lead strategic customer conversations, and operate within the GTM pod model.
Why It Might Be a Fit
Ideally 3 years of experience in enterprise customer success or account management roles, with a focus on AI-forward solutions and experience in driving adoption, change management, and executive stakeholder engagement.
Requirements
- Ideally 3 years of experience in enterprise customer success or account management roles
- Experience in driving adoption, change management, and executive stakeholder engagement
- Strong executive communication skills and the ability to lead data-informed, value-based conversations
- A proactive approach to risk management, strong customer and product curiosity, and sound judgment in high-stakes situations
Benefits
- Equity through our Employee Share Option Program
- Learning programs and coaching
- Quarterly refresh days
- An extended end-of-year break
- A monthly allowance to support your wellbeing and lifestyle
- Inclusive parental leave from day one
- A MacBook and budget to set up your home workspace
- Five annual social impact days
- Medical insurance coverage for you and your family (Available for US & UK only)
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