Senior Customer Success Manager, Enterprise (Ohio Valley)

Abnormal Security
Tennessee, OH
Category Sales
Remote
Job Description
The Senior Customer Success Manager role at Abnormal AI focuses on creating and maintaining relationships with enterprise customers. This role involves understanding their needs, escalating issues, driving product adoption, and providing a trusted advisor to maximize their value from the platform. It's a remote position serving customers in Ohio, Indiana, Kentucky, and Tennessee.

Requirements

  • Value Realization (1+ yr in CSM role)
  • Product Knowledge (deep understanding of the product)
  • Relationship Building (establishing & nurturing relationships)
  • Account Success Planning (understanding customer needs and planning success)
  • Cross-functional Collaboration (partnering with various teams)
  • Account Management experience

Benefits

  • Bonus
  • Restricted Stock Units (RSUs)
  • Benefits
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