Senior Customer Success Manager

Fastr
Boston, MA
Remote
Job Description
Fastr is seeking a Senior Customer Success Manager to own a portfolio of strategic e-commerce customers and drive net revenue retention, gross retention, and expansion ARR. The ideal candidate will have 5-8 years of customer-facing experience in Customer Success, Account Management, or a hybrid CSM/AM role at a B2B SaaS company, with a proven commercial track record and experience working within e-commerce or retail technology.

Requirements

  • Minimum Experience: Mid-level
  • Job Type: Full-Time
  • Team: Customer Success

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
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