Senior Customer Success Manager

As a Senior Customer Success Manager, you will serve as the primary customer advocate and trusted advisor for Raptor users across the Department of Defense and broader U.S. Government. You will work closely with operators, analysts, program managers, and mission leaders to ensure successful deployment, adoption, and operational integration of Raptor into mission workflows.

What You Will Do

You will partner closely with Product, Engineering, Sales, and executive leadership to identify emerging use cases, capture customer feedback, drive product adoption, and uncover expansion opportunities. Success in this role requires a combination of operational credibility, customer engagement expertise, and a deep understanding of UAS, ISR, targeting, and operational decision-making environments.

Why It Might Be a Fit

This role is eligible to work remotely within the United States, with preference for candidates located in Herndon, VA. You will have the opportunity to shape your own future, build the next big thing, and change the world.

Requirements

• Active TS/SCI clearance preferred; ability to obtain and maintain a security clearance required.
• Bachelor's degree in Business, Engineering, Computer Science, Geospatial Science, Military Studies, or related field.
• 5+ years of experience in Customer Success, Program Management, Account Management, Mission Operations, Business Development, or related customer-facing roles supporting government customers.
• Demonstrated experience working with Department of Defense, Intelligence Community, or Federal Government organizations.
• Strong understanding of customer adoption, stakeholder management, and enterprise software implementation.
• Experience engaging with both operational users and executive stakeholders.
• Excellent communication, presentation, relationship-building, and problem-solving skills.
• Ability to translate technical capabilities into operational outcomes and mission value.

Benefits

• Robust 401(k) with company match
• Mental health resources
• Student loan repayment assistance
• Adoption reimbursement
• Pet insurance