Role OverviewAs a Sr. Customer Success Manager, you will be responsible for owning the relationship with a book of business of Paperless Parts customers, helping drive their adoption of Paperless Parts features in order to maximize the value they receive from the platform, in order to retain and expand their business. This role requires on-site presence, with a hybrid schedule as needed, and travel is required for this role up to 25%. This position is subject to US Export Control Laws and requires US Citizenship or Green Card Holder.
What You Will Do
Manage a portfolio of strategic customer relationships, develop and execute customer success strategies, own retention and renewal outcomes, identify expansion opportunities, and accurately forecast and document status for renewals, expansion, and churn.
Why It Might Be a Fit
The ideal candidate will have 5+ years of experience in a customer-facing B2B SaaS role, with direct ownership over account retention, renewals, and expansion, and a proven track record of managing complex, high-value accounts, building trust with C-suite stakeholders, and resolving high-risk customer escalations.
Requirements
- 5+ years of experience in a customer-facing B2B SaaS role
- Executive Presence & Escalation Management
- Value & ROI Messaging
- Technical Aptitude
- Cross-Functional Collaboration & Leadership
Benefits
- 100% coverage of health, dental, and vision for you and your dependent
- Competitive compensation philosophy
- Unlimited PTO
- 13+ paid holidays
- Company-sponsored wellness stipend
- Pre-tax Commuter and FSA/Dependent Care FSA
- 401(k) plan
- Employee recognition program
]]>