Senior Customer Success Manager

We're looking for a Senior Customer Success Manager to join our team. The Customer Success Manager will manage a portfolio of complex, strategic accounts that require strong relationship management and a consultative approach. The role focuses on driving customer adoption, retention, growth, and long-term value realisation.

What You Will Do

As a Senior Customer Success Manager, you will lead a portfolio of our most strategic enterprise customers, building long-term partnerships with global leading professional services firms. You will act as a trusted advisor to senior stakeholders, helping customers achieve measurable business outcomes and maximise the value of Dayshape.

Why It Might Be a Fit

We're looking for a proactive, customer-first mindset with strong problem-solving capabilities. Bonus points if you have experience working with Professional Services or Public Accounting firms, experience with SaaS platforms, HR/ERP systems, or enterprise software solutions, or experience improving customer success processes within a high-growth or scaling business.

Requirements

• Significant experience in Customer Success or Account Management, managing enterprise or complex customer relationships (ideally within the SaaS or software space)
• Strong commercial acumen, with experience supporting renewals, expansions, and revenue growth
• Proven ability to build and maintain relationships with executive-level stakeholders
• Experience driving product adoption, engagement, and measurable customer outcomes
• Ability to manage multiple complex projects and stakeholders simultaneously, with strong organisational skills
• Excellent communication and presentation skills, with the ability to influence and challenge constructively

Benefits

• Salary $110,000 - $140,000, dependent on experience
• 31 days' vacation per year, including public holidays, and increasing by 1 day each year to a maximum of 38 days
• Paid four-week sabbatical in your fifth anniversary year on top of your holiday entitlement
• Comprehensive medical, dental and vision benefits
• Disability and life insurance
• 401k
• At least $1,400 per year to spend on professional and personal development
• Regular All Hands meeting for inspiration and over-communication
• Monthly team events (sometimes in-person, sometimes virtual)
• Volunteering time – up to 20 hours a year to participate in volunteer work
• Genuinely nice, smart people to work with, who are excited about growing our company