Role OverviewPremier Global Links LLC is recruiting a Senior Customer Success Manager to manage strategic enterprise accounts, strengthen executive relationships, drive product adoption, and improve customer retention and expansion for a high-growth AI software company serving credit unions, community banks, and contact centers.
What You Will Do
Own a portfolio of strategic financial services accounts, drive customer onboarding, product adoption, account health, retention, and renewal readiness, and lead quarterly and executive business reviews.
Why It Might Be a Fit
This role is ideal for a product-minded customer success professional who understands technical SaaS products and thrives in a fast-growing environment.
Requirements
- 5–10 years of experience in Customer Success Management within B2B SaaS
- Demonstrated success managing enterprise or larger mid-market accounts and building long-term relationships with executive stakeholders
- At least one year of experience at a venture-backed, high-growth startup, preferably Series A–D
- Strong understanding of technical software products and the ability to connect product capabilities to customer business outcomes
- Experience managing account health, retention, renewals, and customer success plans
- Strong executive communication, analytical, problem-solving, and presentation skills
- Experience building or improving processes in a fast-changing environment
- Bachelor's degree or equivalent qualification as required by the employer
- Ability to work on-site in San Francisco five days per week
- Willingness to travel to customer locations across the United States approximately 1–2 days per month
- Familiarity with AI productivity tools such as ChatGPT or Claude
Benefits
- Base salary: $148,000–$192,000 per year
- Target OTE: $185,000–$240,000, including performance-based variable compensation
- Opportunity to influence product direction through direct customer feedback
- Collaborative environment with close access to company leadership and product teams
]]>