Role OverviewThe Senior Customer Success Specialist will lead strategic transformation initiatives for organizations adopting Amazon Kiro and AWS's generative AI platform to revolutionize how they build and deliver digital products. This role requires a combination of executive-level strategic vision and practical credibility to help customers fundamentally reimagine their software development lifecycle using AI.
What You Will Do
The key responsibilities of this role include designing and leading comprehensive AI-driven digital product delivery transformation strategies, building repeatable transformation methodologies, and synthesizing learnings from customer engagements into documented playbooks and best practices.
Why It Might Be a Fit
This role is a fit for individuals with deep expertise in enterprise software development lifecycle transformation and engineering practices modernization, with direct experience advising organizations through significant SDLC reinvention initiatives.
Requirements
- Knowledge of software development lifecycle, including design, development, test, build, deployment processes and timelines
- 7+ years of experience in senior customer-facing roles including customer success management, strategic consulting, or digital transformation advisory, with direct accountability for enterprise customer outcomes
- 10+ years leading complex, large-scale software development transformation or engineering modernization programs with significant technology enablement components in enterprise contexts
- Proven track record developing and scaling customer success programs or transformation methodologies, including creating original frameworks adopted broadly by large teams or partner organizations
Benefits
- Comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- Paid time off
- Parental leave
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