Role OverviewThe Sr Customer Support Analyst is a strategic client relationship owner responsible for developing and maintaining positive customer relationships by addressing customer concerns in a proactive and timely manner in accordance with company standards. This role will act as the Sr most experienced member of the Customer Service Department offering training and guidance to other members of the customer service department.
What You Will Do
May train and coach Customer Service Representatives within group, receive, research and answer customer inquiries, log customer complaints, create action plans to address complaints, follow up on corrective-preventative actions, maintain sales order files, prepare routine reports for customers, and update customer information in the customer master.
Why It Might Be a Fit
Dependability is critical, you must be personally responsible, completes work in a timely manner, and performs tasks accurately and efficiently. Excellent Computer skills including Excel, Outlook, Teams are required.
Requirements
- Bachelor of Arts degree (B.A.) or Bachelor of Science degree (B.S.) from four-year college or university
- five years related experience and or training
- equivalent combination of education and experience
- Commitment to company values and ethics
- Aviation Industry Knowledge is highly preferred
Benefits
- Dependability is critical, you must be personally responsible, completes work in a timely manner, and performs tasks accurately and efficiently
- Excellent Computer skills including Excel, Outlook, Teams
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