Senior CX/UX Researcher (AI-First Innovation for Tax & Accounting) – Hybrid R0056377

Wolters Kluwer
Any Location, TX
Category Customer Service
Job Description
We are seeking an experienced and strategic Senior CX/UX Research Consultant to join our CX/UX team in Wolters Kluwer Tax & Accounting North America. In this role, you will report to the Manager, CX/UX Research • DXG | UX/CX COE and serve as a thought leader, driving advanced research initiatives and playing a key role in defining the future of tax and accounting workflows by transforming user insights into impactful, actionable recommendations.

Requirements

  • Bachelor's Degree in a relevant discipline (Design, HCI, Behavioral Sciences, or related field) or equivalent relevant experience with advanced UX certification or training.
  • 5+ years in a User Research role for digital solutions, with demonstrated leadership in research planning and execution.
  • Advanced Research Planning: Proven ability to design and lead complex, multi-phase user research studies aligned with business and product strategy.
  • Data Analysis: Advanced skills in analyzing qualitative and quantitative user data.
  • Report Writing: Ability to prepare sophisticated, clear, and persuasive research reports tailored to various stakeholders, including executives.
  • Presentation Skills: Expertise in presenting research findings to diverse audiences from cross-functional teams.
  • Cross-Functional Leadership: Demonstrated ability to influence and collaborate effectively with designers, product managers, engineers, and other disciplines across our business to implement research insights.
  • Strong working knowledge of AI, agentic workflows, and their application in user research and product development.
  • Experience evaluating emerging user interaction patterns and impacting product strategy for AI and Agentic solutions.
  • Experience in a B2B environment working on enterprise solutions
  • Knowledge of Tax & Accounting solutions and customer workflows
  • Familiarity with User Research platforms such as Great Question or UserZoom
  • Experience collecting and reporting user data from Pendo or other analytics tools.

Benefits

  • Medical, Dental, & Vision Plans
  • 401(k)
  • FSA/HSA
  • Commuter Benefits
  • Tuition Assistance Plan
  • Vacation and Sick Time
  • Paid Parental Leave
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