Role OverviewThe role involves analyzing existing incident data dashboards and datasets to identify optimization opportunities, transforming raw data and visualizations into strategic insights, and developing a formal book of work to track optimization initiatives. The consultant will partner with technology domain owners to articulate the value of proposed changes and drive adoption. The role requires a fundamental knowledge of ITSM processes, particularly event, incident, and change management.
What You Will Do
Analyze existing incident data dashboards and datasets, identify optimization opportunities, transform raw data and visualizations into strategic insights, develop and prioritize a formal book of work, partner with technology domain owners, and quantify, track, and report on benefits and incident reduction.
Why It Might Be a Fit
The ideal candidate will have 8-10 years of experience, strong Linux admin skills, and a deep understanding of ITSM processes. The role offers a competitive salary range of $80,000 to $158,000, standard benefits, and opportunities for growth and reinvention.
Requirements
- Linux Admin
- 8-10 years of experience
Benefits
- medical and dental benefits options
- disability insurance
- paid time off
- sick leave
- other paid and unpaid leave options
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