Role OverviewMaxHealth is seeking a Senior Data Engineer to provide advanced technical support across MaxHealth's clinical and business technology environment. This role blends hands-on troubleshooting, application support, and infrastructure awareness, serving as a Tier 2 escalation point for complex issues.
What You Will Do
Provide advanced troubleshooting for endpoints, printing, networking, VPN, and authentication issues. Support user access, device compliance, and security controls across various SaaS and cloud platforms. Diagnose issues spanning applications, endpoints, connectivity, and identity - with a focus on resolution and clear documentation.
Why It Might Be a Fit
The ideal candidate is a well-rounded IT generalist with strong troubleshooting skills, the ability to work across multiple systems and platforms, and familiarity with both business and clinical technology used in healthcare settings.
Requirements
- 4+ years of progressive IT support experience, ideally in a healthcare or multi-site environment.
- Broad technical troubleshooting skills across endpoints, networking fundamentals, SaaS applications and identity platforms, clinical applications and EHR workflows.
- Familiarity with M365, Intune, Entra ID, Azure (foundational level), common clinical systems and workflows in outpatient settings, ITIL Processes & Framework.
- Excellent communication and customer service skills, with an ability to support both clinical and non-clinical staff.
- Strong documentation discipline and comfort in ITSM platforms (e.g., Freshservice).
Benefits
- health insurance
- 401k plan
- life insurance
- long-term disability
- paid holidays
- PTO (paid time off)
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