Role OverviewSupport dealer experience initiatives by analyzing feedback and experience data, documenting dealer journeys, and coordinating improvement activities.
What You Will Do
Analyze dealer feedback, develop recommendations, and support Voice of Dealer programs and reporting. Support dealer journey mapping activities and document current-state, future-state, and experience improvement opportunities.
Why It Might Be a Fit
4–6 years of experience in customer experience, dealer experience, business analysis, program support, research, operations, or a related field.
Requirements
- 4–6 years of experience in customer experience, dealer experience, business analysis, program support, research, operations, or a related field.
- Experience supporting cross-functional initiatives and analyzing customer, dealer, operational, or experience-related data.
- Experience developing reports, dashboards, presentations, and stakeholder communications.
- Automotive, financial services, dealer operations, digital products, journey mapping, or feedback program experience preferred.
- Bachelor's degree in Business, Marketing, Communications, Finance, User Experience, Information Systems, or a related field (or equivalent experience).
- Knowledge of customer/dealer experience principles, journey mapping, feedback programs, and process improvement methodologies.
Benefits
- Hybrid flexibility – 4 days in office, 1 day remote
- Vehicle perks – monthly vehicle allowance plus purchase and lease discounts
- Comprehensive health coverage – medical, dental, and vision plans
- Employer-funded HSA contributions to help reduce healthcare costs
- 401(k) with company match and immediate vesting from day one
- 100% company-paid life and disability insurance
- Wellbeing benefits including fitness and health resources
- Leadership programs and career development that support continuous learning
- Paid Volunteer Time Off and a company charitable donation in your honor
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