Role OverviewThe Senior Deskside Technician role is an internal position within Pomeroy for the Client account, with similar duties as the Deskside Technician II role, but with further experience and knowledge. The role involves identifying, researching, and resolving technical problems, responding to help desk tickets and escalations, and providing walk-in support to end users. The Senior Deskside Technician must meet monthly metric standards and maintain process and organization of assigned sites.
What You Will Do
Identify, research, and resolve technical problems, respond to help desk tickets and escalations, provide walk-in support to end users, assist with AV support, provide smart hands assistance to Level 3 support teams, and maintain process and organization of assigned sites.
Why It Might Be a Fit
The ideal candidate will have 3+ years of experience on the Client account, 3+ years of help desk support experience, and excellent verbal communication and writing skills. They will be responsible and dependable, have reliable transportation, and be able to work well with various people from staff to high-level administrators.
Requirements
- Basic computer skills
- CompTIA A+ required
- 3+ years of experience on the Client account
- 3+ years of help desk support experience
- Excellent verbal communication and writing skills
- Good customer service skills and motivation
- Responsibility and dependability
- Reliable transportation
- Ability to work well with various people from staff to high-level administrators
Benefits
- Stockroom ownership
- First point of contact for escalations and project assistance
- Potential assistance with Executive Support duties and Team Lead duties
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