Role OverviewThe Sr. Desktop Support Specialist will report to the Desktop Support Manager in the Technology Department. This role is responsible for providing employees with Level 1 and 2 support for the desktop environment.
What You Will Do
Diagnose, research and troubleshoot computer system issues, serve as a main point of contact for handling escalated issues, and assist with management of Exchange and Active Directory environments.
Why It Might Be a Fit
This position requires experience in Help Desk, System Admin, or Desktop Support role, and a strong understanding of Incident and Request Management for tracking and reporting requirements.
Requirements
- 3-5 years of experience in Help Desk, System Admin, or Desktop Support role
- Bachelor’s Degree in Computer Science or related degree or related experience
- CompTIA A+, or MCSA Certifications preferred
Benefits
- Infrequent travel (10%)
- Ability to provide personal transportation from time to time
- Occasionally lifts up to 25 pounds
- Prolonged periods of sitting at a desk and working on a computer
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