Role OverviewWe are seeking an experienced Sr Desktop Support Tech 2 to provide on-site desktop support services for end users in a fast-paced government IT environment. This position is responsible for supporting Windows-based workstations, laptop refresh initiatives, hardware and software troubleshooting, and delivering exceptional customer service.
What You Will Do
The Sr Desktop Support Tech 2 will provide hands-on desktop support for Virginia Tax, ensuring end users receive timely technical assistance for hardware, software, operating systems, and related technologies.
Why It Might Be a Fit
The ideal candidate combines strong technical expertise with excellent communication and problem-solving skills while working collaboratively with internal teams to ensure reliable desktop operations.
Requirements
- Minimum 4 years of experience supporting computer systems, hardware, software, drivers, and BIOS
- Minimum 4 years of experience demonstrating strong problem-solving, analytical, and teamwork skills
- Minimum 4 years of experience with excellent communication and interpersonal skills
- Minimum 4 years of experience obtaining customer feedback to improve training methods
- Minimum 4 years of experience running reports and analyzing common technical complaints and issues
- Minimum 4 years of experience demonstrating openness to learning new technologies
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