Senior Director - Technical Program Management, Field Service

Trailhead
San Francisco, CA
Category Engineering
Job Description
Role Overview

As the Senior Director of Technical Program Management for Field Service, you will lead a high-performing team of Technical Program Managers to deliver cross-functional initiatives that merge human ingenuity with AI agents to redefine how service is provided in the field.

What You Will Do

Define and evolve the Field Service operating model, serve as a trusted advisor to C-suite and EVP/SVP-level stakeholders, drive high-cadence forums and Deep Dive reviews, and oversee the end-to-end lifecycle of the Agentforce Field Service portfolio.

Why It Might Be a Fit

You have 10–15+ years of professional experience leading large-scale enterprise product programs, 5+ years of people management experience at the Director level or above, and a comprehensive understanding of the SaaS business model and Agile/Scrum software development lifecycles.

Requirements

  • 10–15+ years of professional experience leading large-scale enterprise product programs
  • 5+ years of people management experience at the Director level or above
  • Comprehensive understanding of the SaaS business model and Agile/Scrum software development lifecycles

Benefits

  • Time off programs
  • Medical
  • Dental
  • Vision
  • Mental health support
  • Paid parental leave
  • Life and disability insurance
  • 401(k)
  • Employee stock purchasing program
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