Senior Director, Enterprise Customer Success (Regional VP)

PagerDuty
Wyoming, GA
Category Consulting
Job Description
PagerDuty is seeking a Senior Director, Enterprise Customer Success to lead a team focused on increasing product adoption, improving renewal rates, and driving customer business value for Enterprise customers. This strategic role involves advising stakeholders, aligning with executive teams, and driving growth within the operations cloud. The role requires strong leadership skills, a data-driven approach, and a focus on customer success.

Requirements

  • 10+ years of experience in a consulting firm and leading a team of senior consultants, and leading services or success organizations in a SaaS company.
  • Demonstrated ability to manage customer accounts and deliver against targets.
  • Exceptional leader with strong integrity, intellect, and character.

Benefits

  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity
  • Employee Stock Purchase Program
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Paid parental leave
  • Paid volunteer time off
  • Company-wide hack weeks
  • Mental wellness programs
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