Senior Director of Customer Support

Regal
Any Location, FL
Category Engineering
Job Description
Regal Boats is seeking a strategic and operationally driven Senior Director of Customer Support to lead and elevate the full customer support lifecycle, including warranty administration, parts operations, field service, technical training, and overall customer experience.

Requirements

  • 5+ years of leadership experience in customer support, service operations, or a related function.
  • Proven experience leading cross-functional teams and improving customer experience outcomes.
  • Strong analytical skills with experience leveraging data to drive decisions and process improvements.
  • Demonstrated ability to build and develop high-performing teams.
  • Excellent communication and problem-solving skills with a customer-first mindset.

Benefits

  • Paid time off
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