Role OverviewRegal Boats is seeking a strategic and operationally driven Senior Leader Director of Customer Support to lead and elevate the full customer support lifecycle, including warranty administration, parts operations, field service, technical training, and overall customer experience.
What You Will Do
The Senior Director of Customer Support will drive operational excellence, strengthen technical expertise across internal teams and dealer networks, and leverage data analytics and emerging technologies to proactively improve product support and customer satisfaction.
Why It Might Be a Fit
The Senior Director of Customer Support will serve as a key leader in ensuring Regal delivers a best-in-class ownership experience.
Requirements
- 5+ years of leadership experience in customer support, service operations, engineering, manufacturing, or a related function.
- Experience in the marine or RV industry
- Strong technical competency in various boat-building competencies
- Experience with warranty systems, parts operations, or dealer networks.
- Proven experience leading cross-functional teams and improving customer experience outcomes.
- Strong analytical skills with experience leveraging data to drive decisions and process improvements.
- Demonstrated ability to build and develop high-performing teams.
- Excellent communication and problem-solving skills with a customer-first mindset.
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