Role OverviewThe Sr. Director, Payment Innovation & External Affairs owns where LillyDirect Payment Operations goes next — from the coming month through the next 18 months. This role exists to keep the function from running in place: building the roadmap for future payment services and capabilities, driving initiatives that improve authorization rates and lower processing cost, and making sure Payment Operations is prepared for whatever changes next, whether legislative, regulatory, competitive, or internal.
What You Will Do
Own the Roadmap and Drive Innovation, Monitor External and Internal Change, Own Vendor Strategy, Cross-Functional Collaboration
Why It Might Be a Fit
5+ years in direct-to-consumer payments operations, customer solutions delivery, or customer solutions transformation, Strong working knowledge of payment flows: card processing, settlements, disputes, chargebacks, and reconciliation, Familiarity with enterprise payment service providers and payment orchestration platforms
Requirements
- Bachelor's degree
- 5+ years in direct-to-consumer payments operations, customer solutions delivery, or customer solutions transformation
- Experience with vendor and contract negotiation and management
- Strong working knowledge of payment flows: card processing, settlements, disputes, chargebacks, and reconciliation
- Familiarity with enterprise payment service providers and payment orchestration platforms
Benefits
- Company bonus
- Comprehensive benefit program
- 401(k) plan
- Pension
- Vacation benefits
- Medical, dental, vision, and prescription drug benefits
- Flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts)
- Life insurance and death benefits
- Certain time off and leave of absence benefits
- Well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities)
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