Senior Director, Travel Services

The Senior Director, Travel Services sets the strategic direction and provides overall leadership for Travel Services, strengthening the function’s capabilities and its ability to deliver a high-quality, consistent participant experience.

What You Will Do

Provide strategy & functional direction, lead continuous improvement & change leadership, serve as cross-functional leader & align teams, oversee performance framework & operational excellence, lead organizational leadership & structure, and build capability through training, communications & operations.

Why It Might Be a Fit

We're seeking 8+ years of leading complex service, operations, customer experience, contact center, hospitality, travel, healthcare, or other service-oriented organizations, with experience leading organizational change, process improvement, and operational transformation initiatives.

Requirements

• 8+ years of leading complex service, operations, customer experience, contact center, hospitality, travel, healthcare, or other service-oriented organizations
• 5+ years of experience leading organizational change, process improvement, and operational transformation initiatives
• 5+ years of experience leading leaders, developing emerging leaders and building high-performing teams
• Experience balancing strategic planning with operational execution in a complex, service-oriented environment
• Proven ability to quickly learn complex business functions and lead teams comprised of subject matter experts
• Demonstrated ability to make sound decisions in areas where others possess deeper technical expertise
• Experience building strong partnerships with operational subject matter experts to drive business outcomes
• Strong service orientation and commitment to delivering high-quality customer experiences
• Strategic thinker with the ability to translate vision into action
• Strong change leadership and organizational development skills
• Excellent communication and relationship-building abilities
• Demonstrated ability to lead through ambiguity and complexity
• Ability to balance participant needs, employee experience, and business objectives
• Strong analytical and problem-solving skills
• Ability to lead effectively without being the technical expert in every area of responsibility
• Curiosity and learning agility; quickly develops understanding of complex business processes and operating environments

Benefits

• Medical, Dental and Vision Insurance
• 403(b) Retirement Plan with a company match of 5% after 1 year of employment
• Up to 20 days of PTO annually, accrued every payroll cycle
• Paid week off at the end of December
• Generous employee discounts on our programs
• IATA membership
• LinkedIn Learning access
• Professional development opportunities