Senior Employee Experience Specialist

Community Resources for Justice
Boston, MA
Category Human Resources
Job Description
Reporting to the Director, Employee Experience & Culture, the Senior Employee Experience & Culture Specialist serves as a trusted advisor and subject matter expert on employee relations and organizational culture.

Requirements

  • Lead and resolve complex employee relations issues, including investigations, conflict resolution, and performance concerns
  • Provide coaching and guidance to managers on handling sensitive employee matters and applying policies consistently
  • Coordinate and process unemployment claims for employees in multiple states by the required deadlines
  • Support enhancements to onboarding and offboarding processes to ensure a seamless experience
  • Serve as a key voice in shaping internal communications strategies to reinforce culture and transparency
  • Advise on performance management strategies, including progressive discipline and development plans
  • Coach and train managers on delivering constructive feedback
  • Design and implement strategic initiatives to strengthen organizational culture
  • Partner with leadership to embed values and behavioral competencies into daily practices and decision-making
  • Champion community and culture initiatives
  • Ensure compliance with employment and immigration laws, regulations, and internal policies
  • Maintain accurate documentation of employee relations cases and actions within the case management system to ensure transparency and accountability
  • Monitor legislative changes and recommend policy updates to mitigate risk

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Visa Sponsorship
  • Four Day Work Week
  • Generous Parental Leave
  • Tuition Reimbursement
  • Relocation Assistance
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