Senior Engineer - Desk Side Services

HCL Technologies
San Antonio, TX
Job Description
Role Overview

Helpdesk Support - Voice and Chat. Provide technical support to customers via voice and chat. Work as part of a team to deliver industry-leading capabilities centered around digital, engineering, cloud, and AI.

What You Will Do

Provide technical support to customers via voice and chat. Troubleshoot and resolve technical issues. Collaborate with team members to deliver solutions.

Why It Might Be a Fit

This role requires strong technical skills, excellent communication skills, and a customer-centric approach. Ideal candidates will have experience in helpdesk support, technical troubleshooting, and team collaboration.

Requirements

  • Helpdesk Support - Voice and Chat
  • Skill Requirements
  • Other Requirements

Benefits

  • medical insurance
  • dental insurance
  • vision insurance
  • pharmacy insurance
  • life insurance
  • accidental death & dismemberment insurance
  • disability insurance
  • employee assistance program
  • 401(k) retirement plan
  • 10 days of paid time off per year
  • 10 paid holidays per year
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