Role OverviewWe are seeking an experienced Oracle HR Help Desk Implementation Specialist to lead and support the design, configuration, testing, and deployment of Oracle HR Help Desk within Oracle HCM Cloud. The ideal candidate will bring hands-on Oracle HR Help Desk implementation experience, along with strong generalist knowledge across Oracle HCM modules and toolsets.
What You Will Do
Lead end-to-end implementation of Oracle HR Help Desk, including discovery, requirements gathering, solution design, configuration, testing, deployment, and post-go-live support. Configure Oracle HR Help Desk components such as request types, service categories, workflows, milestones, queues, routing rules, knowledge setup, security, and employee/agent experiences.
Why It Might Be a Fit
The ideal candidate will have 5+ years of experience working with Oracle HCM Cloud, with strong functional understanding across multiple HCM modules, and experience implementing or supporting Oracle HR Help Desk in a complex enterprise environment.
Requirements
- 5+ years of experience working with Oracle HCM Cloud
- Proven hands-on experience implementing or supporting Oracle HR Help Desk in a complex enterprise environment
- Experience with HR shared services processes, employee case management, knowledge management, and service delivery operations
- Strong generalist understanding of Oracle HCM modules including Core HR, Absence Management, Benefits, Payroll, Time and Labor, Recruiting, Talent Management, Compensation, Learning, and Journeys
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