Role OverviewSupporting technology for global interconnectivity as an Engineer within Enterprise Technology Support, resolving incidents and fulfilling service requests for colleagues across Boldyn Networks.
What You Will Do
Taking ownership of day-to-day support, resolving standard and moderately complex hardware, software, and operating system issues, and maintaining accurate ServiceNow records.
Why It Might Be a Fit
The role requires strong stakeholder communication, documentation, and customer service skills, with experience in a Level 1 support, service desk, desktop support, or IT Engineer role.
Requirements
- Previous experience in a Level 1 support, service desk, desktop support, or IT Engineer role.
- Experience managing incidents and service requests in a structured support environment.
- Intermediate experience with Microsoft 365 administration, Microsoft Intune, and Autopilot.
- Experience supporting end-user hardware across PCs, Macs, and mobile devices.
- Intermediate to advanced knowledge of Windows, macOS, iOS, and Android operating systems.
- Working knowledge of Microsoft SCCM, virtual desktop environments, Microsoft Entra ID/Azure Active Directory, and on-premises Active Directory.
- Experience troubleshooting meeting room and audiovisual equipment.
- Working knowledge of ITIL-based incident, problem, and change management practices.
- Strong stakeholder communication, documentation, and customer service skills.
- Awareness of end-user devices, information, and cybersecurity responsibilities.
- Experience working with ServiceNow or a comparable IT service management platform.
- Ability to organize a varied workload, maintain accurate records, and escalate issues appropriately.
Benefits
- Hourly Pay: $30 - $34
- Annual Bonus
- Learning and development opportunities
- Flexible working opportunities
- Competitive benefit packages
- Paid Parental Leave
- Vacation starting at 15 days increasing with length of service
- 10 days paid sick leave
- 4 days off each year to volunteer
]]>