Role OverviewThe Senior Executive Casino Host will develop lasting relationships with VIP players, directing account development, relationship building, and service while on property. The purpose is to develop a growth-oriented relationship with each customer through in-person and on-the-phone sales activities.
What You Will Do
The Senior Executive Casino Host will generate casino revenue through VIP account development, maximize existing revenue streams, and build loyalty among valued customers. They will also utilize transportation resources, participate in special events, and anticipate and respond to customer needs.
Why It Might Be a Fit
The ideal candidate will be internally motivated, have excellent interpersonal and communication skills, and be able to think independently to maximize customer service experience and program profitability.
Requirements
- High school diploma or GED required
- BSBA from an accredited educational institution preferred
- Three to five years experience in casino/hotel, customer service, host, or other account management experience required
- Proficient in Windows based office software
- Ability to think independently and make decisions to maximize customer service experience and program profitability
- Excellent interpersonal, communication, problem solving, and analytical skills required
- Must have excellent customer service skills
- Neat, professional appearance with excellent personal hygiene
- Excellent oral and written communication skills
- Leveraging sales techniques to maximize performance
- Internally motivated to graciously serve, delight, and build player loyalty
- Anticipating and listening to customer needs
- Engaging others to succeed
- Applied functional/business knowledge; professionalism, composure, effectiveness
Benefits
- Dental insurance
- Vision insurance
- Compensation package
- Incentive bonus eligible
- Comping authority
- Flexible schedule including weekends, evenings, and holidays
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