Senior Field Representative, Field Services Support

Ricoh
White Plains, NY
Job Description
This Senior Field Representative role involves providing expert service and repair for complex office equipment. The role requires technical expertise, mentoring, customer engagement, and territory management. The role also includes training, leadership, and proactive identification of opportunities.

Requirements

  • Service and repair of high-complexity B&W, color, and multifunctional devices
  • Diagnostics, installations, removals, and retrofits
  • Provide second-level technical support to fellow technicians
  • Complete training on new equipment
  • Train and lead team members
  • Manage service calls, inventory, and customer relationships
  • Resolve complex customer issues
  • Serve as a role model
  • Drive continuous improvement
  • Maintain productive relationships
  • Working conditions requiring extended travel

Benefits

  • Medical Insurance
  • Dental Insurance
  • Life Insurance
  • Disability Insurance
  • Retirement Savings Plan
  • Health Savings Account
  • Flexible Spending Account
  • Tuition Assistance Programs
  • Paid Vacation
  • Paid Holidays
  • Educational Opportunities
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