Senior Field Service Technician

The Senior Field Service Technician will provide technical support during repair and/or installation of Howden's equipment at customers' sites, ensuring standards are met and the integrity of the equipment is maintained. The role involves working with customers to understand their challenges and providing solutions that support a wide range of industries and applications.

What You Will Do

The Senior Field Service Technician will provide technical support, ensure safe work practices, complete required reports, suggest improvements to processes and procedures, maintain proficiencies using vibration analysis and laser alignment equipment, and generate sales leads from customers.

Why It Might Be a Fit

The role requires a bright, driven individual with a technical background, strong relationships with customers, employees, and Sales Reps, and high moral and ethical standards. The company offers competitive compensation, meaningful work, and development programs designed to grow future leaders.

Requirements

• Minimum 5 years of relevant technical background
• Solid understanding of product/service offerings and customer base
• Ability to create and maintain strong relationships with customers, employees, and Sales Reps
• High moral and ethical standards; integrity is continuously apparent
• Proficient in Microsoft Office Products
• Strong interpersonal skills
• Strong analytical skills
• Experience with servicing highly engineered equipment and products
• Some technical schooling, classwork toward a degree in a technical area
• Background evidencing positions with increasing responsibility and leadership
• Experience specifying replacement parts for highly engineered equipment and products
• Experience in industrial sales or technical selling

Benefits

• Medical, dental and vision insurance
• Employer contributions to an HSA account
• Health Care and Dependent Care Flexible Spending Accounts (FSA)
• Company-paid short-term and long-term disability coverage
• Basic life insurance with the option to purchase supplemental individual, spouse and dependent child coverage
• Up to two weeks of paid family leave
• 401k retirement savings plan including a company match