Role OverviewThis job is responsible for handling complex and escalated customer situations regarding possible fraudulent account activity. Key responsibilities include receiving inbound calls and taking appropriate action requiring accuracy on complex transactions.
What You Will Do
Perform functions related to research and resolution of fraudulent activity, service support, and delivering practical, innovative solutions to clients while focusing on retention and re-establishing client confidence.
Why It Might Be a Fit
The ideal candidate will have strong customer service skills, ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently, and be flexible and willing to respond positively to change.
Requirements
- Must be able to work overnight 3rd shift from 9PM - 5:30AM EST Sunday - Thursday
- +6 months call center experience
- Strong customer service skills
- Flexible and willing to respond positively to change
- Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently
- Excellent written and oral communication skills
- Ability to de-escalate difficult client situations
- Ability to multi-task as business needs dictate with phone and typing required
- Ability to work in a client based environment meeting goals
- Flexible with schedule as business needs arise
- Must have a strong and positive work ethic and follow Bank of America's Core Values
- Must be flexible and adapt quickly to change
Benefits
- Flexible work arrangements
- Opportunities for career growth and development
- Competitive compensation and benefits package
- Opportunities for professional development and training
- Recognition and rewards for outstanding performance
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