Role OverviewThe General Manager is accountable for the day-to-day operations and overall performance of the resort. You'll lead through the NVA leadership competencies and brand standards, ensuring a consistent, high-quality experience across pet care, customer service, team development, and business results.
What You Will Do
Lead by example and communicate NVA's mission, values, and objectives. Build a positive, high-accountability culture grounded in leadership competencies and brand excellence. Recognize strong performance, coach gaps, and address concerns in a timely and professional way.
Why It Might Be a Fit
You'll drive revenue, manage costs, and build a culture where teams perform, grow, and stay. You'll own resort performance against budget and key metrics including revenue, labor, cost of goods sold, expenses, and EBITDA.
Requirements
- High school diploma or equivalent
- 3 to 5 years of management experience, including Profit and Loss responsibility
- Strong operational leadership and the ability to coach, develop, and hold teams accountable
- Strong Profit and Loss management skills
- Proficiency with Microsoft Office and point-of-sale systems
- Availability to work up to 45 to 50 hours per week, including evenings and weekends
- Valid driver's license, current insurance (including comprehensive and collision), and a vehicle you are willing to transport a pet in during an emergency
Benefits
- Medical, Dental, Vision
- 401(k) with employer match
- HSA and FSA options
- Short-term and long-term disability
- Accident, hospital indemnity, and critical illness plans
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