Role OverviewThe Sr. HCI Operations Planning Associate provides operational support for assigned service contract programs and business stakeholders. This role coordinates recurring activities related to contract originations, claims and cancellations, accounting and billing, dealer onboarding, operational reporting, system integrations, and production support.
What You Will Do
The role works with OEM partners, dealers, vendors, and internal teams to monitor service delivery, research operational issues, communicate status updates, maintain documentation, and support process improvements in accordance with established requirements and procedures.
Why It Might Be a Fit
The successful candidate will have experience in business operations, operations planning, business analysis, project support, or a related field, and will be able to research operational issues, interpret information, and recommend practical solutions.
Requirements
- Minimum 4-6 years of experience in business operations, operations planning, business analysis, project support, or a related field.
- Experience coordinating operational activities and working with business and technical teams to support issue resolution, system changes, and testing activities.
- Experience supporting one or more of the following: contract originations, claims and cancellations, accounting and billing, operational reporting, dealer onboarding, or production support.
- Experience researching operational issues, identifying contributing factors, and coordinating follow-up through resolution.
- Experience preparing reports, dashboards, or performance metrics to support operational decision-making.
- Experience using reporting, workflow, or analytics tools such as Tableau, Power BI, OBIEE, Salesforce, Jira, Confluence, SQL, or similar platforms preferred.
- Bachelor’s degree in Business Administration, Finance, Operations Management, Analytics, Information Systems, or a related field, or equivalent relevant experience.
- Training or certification in business process management, project management, data analytics, Lean/Six Sigma, or business analysis preferred.
Benefits
- Hybrid Flexibility – 4 days onsite, 1 day remote
- Vehicle perks – monthly vehicle allowance plus purchase and lease discounts
- Comprehensive health coverage – medical, dental, and vision plans
- Employer-funded HSA contributions to help reduce healthcare costs
- 401(k) with company match and immediate vesting from day one
- 100% company-paid life and disability insurance
- Wellbeing benefits including fitness and health resources
- Leadership programs and career development that support continuous learning
- Paid Volunteer Time Off and a company charitable donation in your honor
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