Senior Help Desk Associate

City of New York
New York, NY
Job Description
The NYC Department of Buildings is seeking a Senior Help Desk Associate to join their team. The Senior Help Desk Associate will play a key role in queue triage and will serve as the primary Tier 3 escalation resource, resolving complex technical issues and functioning as the escalation point for difficult incidents.

Requirements

  • 5+ years of experience in IT Help Desk, End User Support, or Desktop Support roles
  • Demonstrated experience functioning as a senior or escalation-level engineer
  • Experience supporting both back office and field personnel

Benefits

  • Paid time off
  • Retirement plan
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