Senior Help Desk Associate

City of New York
New York, NY
Job Description
The NYC Department of Buildings is seeking a Senior Help Desk Associate to join their team. The Senior Help Desk Associate will play a key role in queue triage, resolving complex technical issues, and mentoring junior help desk associates.

Requirements

  • 5+ years of experience in IT Help Desk, End User Support, or Desktop Support roles
  • Demonstrated experience functioning as a senior or escalation-level engineer
  • Experience supporting both back office and field personnel
  • Advanced working and troubleshooting knowledge of Windows operating systems, common end user hardware, standard peripherals, and core troubleshooting methods
  • Strong experience with Microsoft 365, Active Directory / Entra ID, and endpoint security concepts
  • Experience with identity management and authentication platforms, including access provisioning, MFA support, and user lifecycle management
  • Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, WiFi, VPN Services)
  • Provide assistance across remote computing platforms and devices, including mobile and remote access technologies
  • Working with external vendors to resolve technical problems across all endpoint platforms and software
  • Provide basic system administration and installation of the VOIP phone and video conferencing systems
  • Asset management and documentation experience

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
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