Senior Helpdesk Technician

City of New York
New York, NY
Job Description
DCAS's mission is to make city government work for all New Yorkers. Our team members provide meaningful support, quality customer service, and help protect the future of New York City for generations to come.

Requirements

  • Provide 1st and 2nd level user support for agency users for hardware, systems, and software applications questions
  • Log and track calls using Remedy ticketing system and maintain history records and related problem documentation
  • Identify problems, investigate causes, recommend and implement solutions to correct common system and user issues

Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Retirement Plan
  • Paid Time Off
]]>