Senior Helpdesk Technician

City of New York
New York, NY
Job Description
DCAS's mission is to make city government work for all New Yorkers. The Senior Helpdesk Technician will provide meaningful support, quality customer service, and help protect the future of New York City for generations to come. DCAS IT team members are responsible for the agencies software and hardware needs, the development and maintenance of applications, maintenance of the DCAS internet and intranet sites, the DCAS Help Desk, telecommunications services and equipment for DCAS employees, and the Cyber Security program to thwart any attempts at unauthorized access to the network.

Requirements

  • Inventory Management related: Manages the lifecycle of the asset class.
  • Maintains efficient inventory bookkeeping by creating systems of records with auditable controls
  • Determines the overall suitability and health of assets to ensure that each asset is performing to its specifications, and fulfills the required business need
  • Reconciles IT capital asset purchases on an annual basis.
  • Reconciliation between inventory in the systems with physical count.
  • Provides quality control of the asset data in the Inventory Database.
  • Responsible for distributing IT assets.
  • Conducts periodic physical inventories of all appropriate assets.
  • Manages user acknowledgment of IT assets received.
  • Responsible for quality and efficiency of problem resolution where Asset Management is required.
  • Reviews all asset discrepancies.
  • Review asset inventory information in the physical environment for variances with asset records in the inventory systems and provides resolutions.
  • Analyses all variances and makes recommendations to perform inventory cycle count.
  • Initiates end of life, salvage process for assets.
  • Audits asset inventory in storage.
  • Prepare decommissioned assets for Auctioning.
  • Contact vendor to replace
    epair warrantied Assets.
  • Work with auditors for annual inventory Audit.
  • Occasionally need to visit and verify assets in 59 remote sites.
  • Responsible for tagging and taking inventory on new assets.

Benefits

  • Health insurance
  • Paid time off
  • 401k matching
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