Senior IT Ops Manager (IT & OT hybrid)

The Senior IT Ops Manager will run daily IT operations, support OT related technology, and deliver the technology roadmap. This role is focused on getting work done, turning business priorities into projects, keeping systems stable and secure, and helping tools and processes scale as the organization grows.

What You Will Do

Deliver the technology roadmap, run core IT operations, administer and improve the Microsoft environment, partner with Operations on OT connected technology needs, drive cybersecurity execution, support and improve business systems, manage day-to-day relationships with vendors and contractors, own budgeting and forecasting, and improve documentation and asset lifecycle practices.

Why It Might Be a Fit

The ideal candidate will have 10+ years of experience, strong execution skills, experience with the Microsoft stack, solid security fundamentals, and clear communication skills. They will be able to partner with leaders across the business, drive change, and work alongside OT stakeholders and vendors.

Requirements

• 10+ years of experience including 5+ years of progressive management IT experience, people leadership, and delivery of cross-functional initiatives.
• Strong execution skills.
• Experience with the Microsoft stack (Microsoft 365 and identity) and working knowledge of Azure.
• Experience operating an IT support function, including service management practices and vendor coordination.
• Solid security fundamentals and experience putting controls in place, reducing risk, and responding to incidents.
• Clear communicator who can partner with leaders across the business and drive change.
• Bachelor’s degree in IT, Computer Science, or a related field, or equivalent experience.
• Experience in a utility environment, including exposure to CIS, ERP, and asset management systems.
• Comfort working alongside OT stakeholders and vendors, with an understanding of OT constraints and security considerations.
• Familiarity with SOX related IT controls (ITGC) and supporting internal and external audits.
• Working knowledge of the NIST Cybersecurity Framework and how to apply it in a practical way.
• Azure identity and security experience (for example, Entra ID, conditional access, MFA, security monitoring).
• Certifications such as CISSP, CISM, ITIL, and Microsoft Azure are helpful.